Privacy Policy

Our Privacy Policy explains what information we (Ethereal Ragnarok) collect when you register an account with us and play Ethereal Ragnarok. Please read this Policy and the Terms of Use carefully before using our services in order to better understand why and how your data is used. Please note that this Policy only covers the Ethereal Ragnarok game server, website, and forums (the "Services"). This Policy does not apply to any third parties, such as Discord, Paypal and Facebook, even when you use them to make payments to us or to interact with the Ethereal Ragnarok staff or community.

1. Information We Collect & Why We Collect It

A) E-Mail, Name & Username

In order to make use of the Services, you will need to provide us with your name, e-mail address and create a username, which will be used by us to verify your account (for example, in case you forget your password) and to send you important game related information, such as updates to this Policy and to the Terms of Use.

You understand and agree that our access to your name, e-mail and creation of a username is necessary for the provision of the Services, and, as long as you keep an account with us, we will continue to store the information.

B) Connection Logs

When you connected to the Services, we automatically store a connection log of your access, which will include your IP Address and your Hardware ID. This data may be used by us to keep your account secure and investigate any activity that may violate our Terms of Service, as well as to fulfill legal requirements in certain countries.

You understand and agree that our storage of your connection logs is necessary to fulfill our legitimate interest of maintaining a safe and enjoyable game environment.

C) Information You Send Through the Services

When you use certain functionalities of the Services, such as sending messages or creating a character, or playing certain game modes, we may store certain information about your client, including information you type and client process state. This data may be used by us to provide the Services (such as displaying your character name to players you interact with) and investigate any activity that may violate our Terms of Service.

You understand and agree that our storage of the information you send is necessary for the provision of the Services and in light of our legitimate interest of maintaining a safe and enjoyable game environment.

2. How We Store The Information

The collected information will be stored securely on our hosting provider, OVH Hosting, in Beauharnois - Canada, though we may opt to change our hosting provider at any time. By using our Services you agree to the storage of your information in Canada.

3. Who Has Access To The Information

The collected information will be accessed only by the Ethereal Ragnarok staff that require access to your information for the purposes described herein. We do not share your personal information with third parties.

4. How Long We Keep The Information

We store your name, e-mail and username for as long as you keep an account with us. If you deactivate your account, we will remove your name, e-mail and username from our database. We store your connection logs for a period of 5 years. If you deactivate your account, we will generally delete your connection logs, except in case of any legal requirements mandating we keep those logs, or if we believe those logs are relevant to our investigation of rule breaking activity. In the first case, we will store the logs for as long as we are legally required to. In the second case, we will store the logs until our investigation is concluded and any penalties have been fully applied as per our Terms of Service.

We store the information you send through the Services for a period of 5 years. Because this information is not considered personal information, and you agreed to not send any personal information through the Services, we will not delete this information if you terminate your account.

5. Your Rights And Obligation

You agree to always provide only correct and updated information during your use of the Services. Please note that due to security reasons, we do not allow your account e-mail to be changed, except in exceptional circumstances in the sole discretion of our staff.

You also have the right to withdraw consent and terminate your account with us, which can be done through our Control Panel. When you send an account termination request, for security reasons your account will be blocked for 14 days, and, after this period, you may request permanent deletion through the Control Panel. This is to prevent third parties from deleting your account, if they obtain your username and password.

6. How To Contact Us

If you have any questions, requests or complaints regarding how we use your information, we can be contacted by e-mail at support@etherealragnarok.com

Your Consent To This Policy

Please read this Policy carefully to understand it well before using the Services. By creating an account with us, you agree to the terms of this Policy. If you do not agree, you may not create an account with us.

We may update this Policy at any time. When we do, we will alter the updated date at the top of this page and send a communication by e-mail. We recommend that users frequently check this page for any changes and to stay informed about how we are helping to protect the information we collect.