Terms of Service

This Agreement:

  • Sets forth the terms and conditions regulating your relationship with us (Ethereal Ragnarok) when you use the Ethereal Ragnarok game server, website, and forums (the "Services").
  • Does not apply to any third parties, such as Discord, Paypal, Facebook and Twitter, even when you use them to make payments to us or to interact with the Ethereal Ragnarok staff or community.
  • Carefully read this Agreement, our Privacy Policy and our Rules, as they will regulate your use of the Services, our use of your data, and the rules you have to follow in order to continue using the Services.

Clause

  1. In order to create an account to use the Services, you must be a single individual 16 years of age or older, as well as an adult in your jurisdiction, or have your parents / legal guardians accept this Agreement on your behalf, depending on your jurisdiction.
    • If we have any reason to believe you are under 16 and/or under the legal age required to consent to this Agreement in your jurisdiction, we may, at our sole discretion, suspend your account and require proof of age.
  2. If you are eligible to use the Services, you must create an account at our website in order to play the Ethereal Ragnarok game server.
  3. A single individual may have multiple accounts. Multiple individuals may not share accounts.
    • Do not share the password to any of your accounts with others. You are entirely responsible for maintaining the security of your account, and for any actions taken by a third party if a third party obtains your account information (such as if you share it, or through the use of malicious software on your computer). If a third party with which you have shared your account(s) violates the terms of this Agreement, your account(s) may be subject to the applicable penalties described below.

Clause

  1. When you create an account, you will be able to use the full functionalities of the Services. You understand and agree that the services are provided in an as-is basis, and no warranties (express or implied) or intellectual property licenses are provided by us, including compatibility with certain hardware and/or third party software, functionality, reliability, quality, or suitability for a particular purpose.
  2. We may, at our sole discretion, update and/or change the functionalities of the Services, in whole or in part. You agree that you do not have any expectations that the Services or any part of the Services will function or continue to function in a particular way, or be compatible with a particular set of hardware or third party software.
  3. To the maximum extent permitted in your jurisdiction, we shall not be liable towards you for any damages of any kind (including indirect, incidental, loss of business or of profits) resulting from your use of the Services. Under no circumstances shall our liability towards you exceed any amounts you have paid to us in connection with the Services.
  4. We may, at our sole discretion, stop offering the Services for a particular region or worldwide. If we decide to stop offering the Services for your region, for any reason, you will have no recourse, and you will not be entitled to any compensation or refunds.

Clause

  1. Your use of the Services is conditioned to maintaining an account in good standing. This means that you must comply with all laws, rules a regulations of your jurisdiction, as well as with our Rules.
  2. You hereby declare that you have read and understood the Rules, and you will follow them during the entirety of your use of the Services.
  3. In addition to the Rules, you agree to follow any instructions given to you by the Ethereal Ragnarok Staff (identified by the yellow color tag in game) regarding your conduct in game. Please note that the Ethereal Ragnarok Staff will never ask you for your account information. If you are asked for your account information by anyone who claims to be a member of the Ethereal Ragnarok Staff, do not provide any information, and please make a report on our Service Desk.
  4. You acknowledge and agree that Clauses 3.1 to 3.4 of this agreement also apply to your behavior outside the Services, as long as it is in direct connection to the Services (such as Discord servers for parties or guilds). If you use any third-party services to break or attempt to break this Agreement or the Rules, it will be equated to a violation of this Agreement as if you were using the Services.
  5. While using the Services, you may input certain information that will be displayed to the public, such as messages and names. You agree that the information you send through the Services does not contain any personal information, and does not violate the rights of any third parties.
  6. You agree to indemnify and hold us harmless against any and all claims, complaints or damages resulting from your misuse of the Services or from the information you send through the Services, including lost profits, loss of goodwill and legal fees.

Clause

  1. During your use of the Services, you may opt to purchase Credits that can be converted to Cash Points to spend on electronic items in our in-game store, which do not have real world value.
  2. Purchase of Credits is purely optional, and will not affect the standing of your account or your access to the Services.
  3. When you purchase Credits with us, you acknowledge that you do not own any of the in-game items you obtain by spending it, which are electronic items provided to you solely while you maintain an account with us and the Services remain available. You have no ownership or property interest in the Credits or any electronic items tied to your account.
    • This means that, if your account is suspended or terminated, or if we stop offering the Services in your region, you will lose access to any unspent Credits and any items you have purchased by spending Credits. You will not be refunded for these Credits.
  4. Purchases of Credits are final and non-refundable. You are not entitled to chargeback any of your Credits purchases under any circumstances, and initiating such a process will result in account termination. If you make any Credits purchases and the Credits are not delivered to your account, please contact the Ethereal Ragnarok Staff.
  5. We are not responsible for your use of the Credits or the electronic items, and you acknowledge and agree that we will not be liable for any misuse of the Credits or the electronic items that results in their loss, deletion, transfer to another account or any other kind of damage or loss.
  6. The purchase of Credits is done through a third party payment provider. We do not process your payment information, and we do not have access to any of your payment information. We are not responsible for your relation with the third party payment provider, which is subject to its own terms of service.
  7. We reserve the right to, at any time, remove any electronic items from your account if, in our sole discretion, we judge that those items have been obtained in violation of this Agreement or our Rules.
  8. The purchase of Credits also helps us maintain and manage the server in terms of the Service monthly resource bill such as service hosting which includes the game server and website.

Clause

  1. You may terminate your account through the Control Panel Service Desk. When you send an account termination request, for security reasons your game accounts will be blocked for 14 days, and, after this period, you may request permanent deletion through the Control Panel. This is to prevent third parties from deleting your account, if they obtain your username and password.
  2. We may terminate or temporarily suspend your account if we determine, in our sole discretion, that you have violated the terms of this Agreement or our Rules, if we stop offering the Services in your region, or if we are legally required to do so. By creating your account, you declare that you have read and understood the Rules.
    • When we terminate or temporarily suspend an account, we may, in our sole discretion, include all accounts used by the same individual. If you, in violation of this Agreement, have shared your account with an individual who has their account terminated or suspended, your account may also be affected, and you will have no recourse to this, as you violated this Agreement by sharing your account.
  3. If your account is terminated, you will no longer have access to the Services, including any of the items or Credits associated to your account. You will not be entitled to any refunds or to recover any items in your account, including any items lent by friends.
  4. If your account is temporarily suspended, you will lose access to the Services for a specified period of time, including any of the items or Credits associated to your account. After the suspension period is over, you may access your account normally.
  5. If you violated this Agreement or the Rules but we, in our sole discretion, have judged that your violation does not warrant account termination or suspension, we may apply alternate methods of punishments, such as restrictions in certain functionalities of the Services (for example, the ability to send messages). This will be decided on a case-by-case basis by the applicable member of the Ethereal Ragnarok Staff.

Clause

  1. During your use of the Services, we will process certain personal information connected to you, as per our Privacy Policy.
    • Our Privacy Policy explains what information we (Ethereal Ragnarok) collect when you register an account with us and play Ethereal Ragnarok.
  2. We use cookies, which are small pieces of data placed on your device for record keeping, to authenticate your login to the Ethereal Ragnarok website. If you do not wish to receive cookies, you may disable this through your browser's privacy settings.
    • Enabling cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
    • You can control and/or delete cookies as you wish – for details, see aboutcookies.org.

Clause

  1. In order to create an account to use the Services, you must be a single individual 16 years of age or older, as well as an adult in your jurisdiction, or have your parents / legal guardians accept this Agreement on your behalf, depending on your jurisdiction.
    • If we have any reason to believe you are under 16 and/or under the legal age required to consent to this Agreement in your jurisdiction, we may, at our sole discretion, suspend your account and require proof of age.
  2. If you are eligible to use the Services, you must create an account at our website in order to play the Ethereal Ragnarok game server.
  3. A single individual may have multiple accounts. Multiple individuals may not share accounts.
    • Do not share the password to any of your accounts with others. You are entirely responsible for maintaining the security of your account, and for any actions taken by a third party if a third party obtains your account information (such as if you share it, or through the use of malicious software on your computer). If a third party with which you have shared your account(s) violates the terms of this Agreement, your account(s) may be subject to the applicable penalties described below.

Clause

  1. When you create an account, you will be able to use the full functionalities of the Services. You understand and agree that the services are provided in an as-is basis, and no warranties (express or implied) or intellectual property licenses are provided by us, including compatibility with certain hardware and/or third party software, functionality, reliability, quality, or suitability for a particular purpose.
  2. We may, at our sole discretion, update and/or change the functionalities of the Services, in whole or in part. You agree that you do not have any expectations that the Services or any part of the Services will function or continue to function in a particular way, or be compatible with a particular set of hardware or third party software.
  3. To the maximum extent permitted in your jurisdiction, we shall not be liable towards you for any damages of any kind (including indirect, incidental, loss of business or of profits) resulting from your use of the Services. Under no circumstances shall our liability towards you exceed any amounts you have paid to us in connection with the Services.
  4. We may, at our sole discretion, stop offering the Services for a particular region or worldwide. If we decide to stop offering the Services for your region, for any reason, you will have no recourse, and you will not be entitled to any compensation or refunds.

Clause

  1. Your use of the Services is conditioned to maintaining an account in good standing. This means that you must comply with all laws, rules a regulations of your jurisdiction, as well as with our Rules.
  2. You hereby declare that you have read and understood the Rules, and you will follow them during the entirety of your use of the Services.
  3. In addition to the Rules, you agree to follow any instructions given to you by the Ethereal Ragnarok Staff (identified by the yellow color tag in game) regarding your conduct in game. Please note that the Ethereal Ragnarok Staff will never ask you for your account information. If you are asked for your account information by anyone who claims to be a member of the Ethereal Ragnarok Staff, do not provide any information, and please make a report on our Service Desk.
  4. You acknowledge and agree that Clauses 3.1 to 3.4 of this agreement also apply to your behavior outside the Services, as long as it is in direct connection to the Services (such as Discord servers for parties or guilds). If you use any third-party services to break or attempt to break this Agreement or the Rules, it will be equated to a violation of this Agreement as if you were using the Services.
  5. While using the Services, you may input certain information that will be displayed to the public, such as messages and names. You agree that the information you send through the Services does not contain any personal information, and does not violate the rights of any third parties.
  6. You agree to indemnify and hold us harmless against any and all claims, complaints or damages resulting from your misuse of the Services or from the information you send through the Services, including lost profits, loss of goodwill and legal fees.

Clause

  1. During your use of the Services, you may opt to purchase Credits that can be converted to Cash Points to spend on electronic items in our in-game store, which do not have real world value.
  2. Purchase of Credits is purely optional, and will not affect the standing of your account or your access to the Services.
  3. When you purchase Credits with us, you acknowledge that you do not own any of the in-game items you obtain by spending it, which are electronic items provided to you solely while you maintain an account with us and the Services remain available. You have no ownership or property interest in the Credits or any electronic items tied to your account.
    • This means that, if your account is suspended or terminated, or if we stop offering the Services in your region, you will lose access to any unspent Credits and any items you have purchased by spending Credits. You will not be refunded for these Credits.
  4. Purchases of Credits are final and non-refundable. You are not entitled to chargeback any of your Credits purchases under any circumstances, and initiating such a process will result in account termination. If you make any Credits purchases and the Credits are not delivered to your account, please contact the Ethereal Ragnarok Staff.
  5. We are not responsible for your use of the Credits or the electronic items, and you acknowledge and agree that we will not be liable for any misuse of the Credits or the electronic items that results in their loss, deletion, transfer to another account or any other kind of damage or loss.
  6. The purchase of Credits is done through a third party payment provider. We do not process your payment information, and we do not have access to any of your payment information. We are not responsible for your relation with the third party payment provider, which is subject to its own terms of service.
  7. We reserve the right to, at any time, remove any electronic items from your account if, in our sole discretion, we judge that those items have been obtained in violation of this Agreement or our Rules.
  8. The purchase of Credits also helps us maintain and manage the server in terms of the Service monthly resource bill such as service hosting which includes the game server and website.

Clause

Accidents happen and it is mostly due to our own negligence and carelessness. It is the players’ responsibility to be prudent and mindful of their accounts, zeny, items and other valuables. Ethereal Ragnarok will not refund, reverse, reimburse, credit, or replace these items.

  1. Vending is a great and easy way to sell or buy items at excellent prices, but it is also easy to make a mistake such as missing a digit when inputting the prices, or selling the wrong item at the wrong price range. We strongly advice that players check everything in their vend interface before executing the shop. Ethereal Ragnarok staff members will disconnect a vending character if we spot an obvious mistake in its shop.
  2. Items sold via NPC collecting loots and selling them via NPC is one of the best ways to start earning zeny in Ragnarok. It is also one of the reasons why players lose their valuables. Always be extra mindful when selling off loots to any NPC, make sure none of your valuables are included in the items you’re about to sell. Ethereal Ragnarok will not spawn back valuables accidentally sold via NPCs.
  3. Item Dropping in Ragnarok has always been one of the modes of showing off expensive gears throughout the ages. It is also a method used by some to transfer items from one account to another. Ethereal Ragnarok allows players to open two clients, please make use of this feature to move items in between accounts. If an item got lost or is picked up by other players, Ethereal Ragnarok will not be responsible for the loss.

Clause

  1. During your use of the Services, we will process certain personal information connected to you, as per our Privacy Policy.
    • Our Privacy Policy explains what information we (Ethereal Ragnarok) collect when you register an account with us and play Ethereal Ragnarok.
  2. We use cookies, which are small pieces of data placed on your device for record keeping, to authenticate your login to the Ethereal Ragnarok website. If you do not wish to receive cookies, you may disable this through your browser's privacy settings.
    • Enabling cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
    • You can control and/or delete cookies as you wish – for details, see aboutcookies.org.

By Creating Your Account, you agree to the terms of this Agreement. We may update this Agreement at any time. When we do, we will send a communication by e-mail. We recommend that users frequently check this page for any changes and to stay informed about their rights and responsibilities when using the Services.